This privacy policy applies to the processing of personal data of customers and/or users of https://www.mudanzasbcn.com, hereinafter the WEBSITE, whose data controller is TEAMOVING GROUP INTERNATIONAL, S.L., hereinafter the PROCESSOR.

Applicable regulations

Our Privacy Policy has been designed in accordance with REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter GDPR EU 2016/679, and, insofar as it does not contradict the aforementioned Regulation, by the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD 3/2018.

By providing us with their data, the client and/or user declares that they have read and are aware of this Privacy Policy, giving their unequivocal and express consent to the processing of their personal data in accordance with the purposes and terms expressed herein.

Basic information on data protection

Company TEAMOVING GROUP INTERNATIONAL, S.L.
Purpose To respond to requests for information received, answer queries, send quotes, provide the services requested, subscribe to the newsletter, manage user comments on the entries published on the website’s blog, provide customer service, as well as send commercial communications about our services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
Legitimation Performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures at the request of the data subject. Legitimate interest of the controller. Consent of the data subject.
Target audience No data will be passed on to third parties, unless legally obliged to do so.
Rights You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by contacting the Data Controller at [email protected]
Additional information Additional and detailed information on Data Protection can be found in the attached clauses at https://www.mudanzasbcn.com/politica-de-privacidad.

Additional information on data protection

The data controller is:

  • Identity: TEAMOVING GROUP INTERNATIONAL, S.L.
  • N.I.F.: B67556340
  • Postal address: Calle Álaba, 10 – 08830 Sant Boi de Llobregat (Barcelona) – Spain
  • Landline: (+34) 93 706 02 75
  • Mobile phone: (+34) 637 518 054
  • Email: [email protected]

Data Protection Officer

The CONTROLLER OF THE PROCESSING does not have a Data Protection Officer.

Purposes and legal basis for processing

a) In general terms:

The PERSON RESPONSIBLE FOR THE PROCESSING processes the personal data provided by its customers and/or users for the following purposes:

  • Purpose: to carry out administrative, commercial, accounting and tax management, deal with requests for information received, answer queries, send estimates, provide the services requested, provide customer service, subscribe to the newsletter, manage user comments on the entries published on the website blog, as well as send commercial communications about our services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
  • Legal basis justifying this processing: Performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures at the request of the data subject. Legitimate interest. The data subject’s consent, which may be withdrawn at any time.

b) Electronic forms WEBSITE:

The PERSON RESPONSIBLE FOR THE PROCESSING processes the personal data provided by customers and/or users through the electronic forms for the collection of personal data on the WEBSITE for the purposes identified below:

In relation to the “Contact Form” and other queries (those that may be addressed through the e-mail accounts listed on the WEBSITE):

  • Purpose: To contact the interested party, deal with requests for information received and answer queries raised, provide customer service, as well as send commercial communications about our services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
  • Legal basis for this processing: The consent of the data subject, which may be withdrawn at any time.

Concerning the “Request for Quote Form”:

  • Purpose: To contact the interested party, send quotes for the services requested, as well as send commercial communications about our services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
  • Legal basis for this processing: The consent of the data subject, which may be withdrawn at any time.

Concerning the “Newsletter Form”:

  • Purpose: Allows the user to subscribe to the newsletter to receive the latest news, offers and special discounts on our services by e-mail.
  • Legal basis for this processing: The consent of the data subject, which may be withdrawn at any time.

In relation to the “Blog Form – Leave a comment”:

  • Purpose: To manage user comments on the entries published on the website’s blog, as well as to send commercial communications about our services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
  • Legal basis for this processing: The consent of the data subject, which may be withdrawn at any time.

In connection with the “Live Support Form – Online Customer Service Platform “WhatsApp Web”:

  • Purpose: To facilitate the user’s direct communication with the CONTROLLER OF THE PROCESSING through WhatsApp Web.
  • Legal basis for this processing: The consent of the data subject, which may be revoked at any time.

When the data requested in the electronic forms are necessary, the CONTROLLER OF THE PROCESSING will indicate this obligatory nature at the time of collecting data from clients and/or users and failure to provide them will mean that the corresponding request cannot be attended to.

What kind of data do we process?

For the purposes set out in the previous section, all Customer data is processed, which can be divided into the following sources and categories:

a) Data provided directly by the client and/or user: data provided directly by the client and/or user, either at the time of requesting the service by filling in electronic forms for collecting personal data or in the paper format provided for this purpose, or data provided throughout the contractual relationship by different means such as, for example, complaints or requests for information submitted to the Customer Service Department. The customer and/or user is responsible for their veracity and updating.

  • Identifying data (name and surname, NIF, NIE, passport, postal address, email, telephone, mobile, manual, handwritten or digitalised signature, social network profiles, IP addresses, user and password, address of origin, address of destination, contact persons, date of removal, vehicle registration number).
  • Financial data (bank details)

b) Data obtained from sources other than the customer and/or user: data obtained from sources other than the customer and/or user, either with their consent or by any other legal authorisation (legitimate interest, compliance with a legal obligation, etc.).

c) Data derived from the development of the commercial relationship: data provided indirectly by the customer and/or user as a result of the provision of the contracted service and the maintenance of this activity. This category includes traffic data, payment history or contracted services, browsing data through the public website or access to the private area or others of a similar nature.

Register of processing activities

We inform you that the personal data obtained from the client and/or user as a result of filling in the electronic forms on the WEBSITE form part of the Register of Processing Activities (RAT) of the CONTROLLER OF THE PROCESSING, which will be updated periodically in accordance with the provisions of the RGPD EU 2016/679 and the LOPDGDD 3/2018.

Target audience

The personal data of data subjects will be communicated to the recipients indicated below:

a) In general terms:

  • The PERSON RESPONSIBLE FOR THE PROCESSING processes the personal data provided by its customers and/or users for the following purposes:
  • Competent authorities and bodies, to the extent necessary for the fulfilment of legal obligations.

b) In relation to the “Contact Form” and other enquiries (those that can be addressed through the e-mail accounts listed on the WEBSITE), the “Request a Quote Form”, the “Newsletter Form”, the “Blog Form – Leave a Comment” and the “Live Support Form – Online Customer Service Platform “WhatsApp Web”:

  • No data will be given to third parties, unless legally obliged to do so.

Transfers to third countries

  • There are no plans to transfer data to third countries without an adequate level of protection.

Data retention periods

Personal data will be retained:

a) In general terms:

  • The data will be kept for as long as you do not request their deletion, and in any case for the years necessary to comply with legal obligations.

b) In relation to the “Contact Form” and other enquiries (those that can be addressed through the e-mail accounts listed on the WEBSITE), the “Request a Quote Form”, the “Newsletter Form”, the “Blog Form – Leave a Comment” and the “Live Support Form – Online Customer Service Platform “WhatsApp Web”:

The personal data will be kept until the end of the relationship between the CONTROLLER OF THE PROCESSING and the client and/or user, unless the latter requests the deletion of the data beforehand, or until the data subject withdraws the consent given at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

For this purpose, the data subject is reminded that he/she must inform the CONTROLLER OF THE PROCESSING as the recipient to whom he/she communicates personal data, of any rectification or deletion of the data of his/her representatives, authorised persons and other contact persons.

Once the relationship has ended, insofar as the personal data of the data subjects are relevant for the purposes of the responsibility of the CONTROLLER OF PROCESSING vis-à-vis clients and/or users, such data shall be kept, duly blocked, at the disposal of the judicial authorities or the competent public administrations, for the purpose of enforcing the liabilities arising from the processing for the period of limitation of such liabilities.

Rights of persons concerned

The clients and/or users of the WEBSITE may exercise the following rights before the CONTROLLER OF THE PROCESSING, insofar as applicable: access to personal data, rectification, erasure (right to be forgotten), limitation of processing, data portability, opposition to processing and the right not to be subject to automated individual decisions and, when the processing is based on consent, the right to withdraw it at any time.

Customers and/or users may exercise these rights by means of a written and signed request sent to the postal address of the CONTROLLER OF THE PROCESSING located at Calle Álaba, 10 – 08830 Sant Boi de Llobregat (Barcelona) – Spain or through the e-mail address [email protected], attaching, in both cases the interested party, a legally valid proof of identity, such as a photocopy of the NIF/NIE or equivalent document, and clearly indicating the right that he/she wishes to exercise.

Customers and/or users will also have the right to file a complaint before the competent Control Authority (Spanish Data Protection Agency) if they observe that the processing does not comply with the regulations in force or if they consider that their rights regarding the protection of their personal data have been violated, especially when they have not obtained satisfaction in the exercise of their rights, through the website https://www.aepd.es.

These rights will be met by the CONTROLLER OF THE PROCESSING within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. All this without prejudice to the duty to keep certain data under the legal terms and until the possible liabilities arising from a possible processing, or, where appropriate, from a contractual relationship, expire.

In addition to the above, and with regard to data protection regulations, Users who so request, have the possibility of organising the destination of their data after their death.

Sending commercial communications

In compliance with the provisions of the Second Final Provision of Law 9/2014, of 9 May, on Telecommunications, which amends Law 34/2002, of 11 July, on information society services and electronic commerce, commercial communications made by electronic means must be clearly identifiable as such, and the natural or legal person on behalf of whom they are made must also be clearly identifiable, without prejudice to the provisions of the regulations issued by the Autonomous Communities with exclusive powers over consumer affairs.

The client and/or user, who provides his/her contact details to the CONTROLLER OF THE PROCESSING by clicking on the “SEND” button on the electronic forms for collecting personal data on the website and affirmatively checks the two existing consent boxes, “I accept the processing of my data for the purposes indicated in the basic data protection information” and “I give my consent to receive commercial communications about your services”, you expressly authorise and give your express, free and unequivocal consent to the CONTROLLER OF THE PROCESSING to process your personal data for the purpose of sending you commercial communications about its services by letter, telephone, e-mail, SMS/MMS, WhatsApp, Telegram or other equivalent electronic means of communication.

The legal basis for this processing is the consent of the data subject, which may be revoked at any time.

In compliance with the provisions of articles 21 and 22 of Law 34/2002, of 11 July, on information society services and electronic commerce, users may oppose the processing of their data for promotional purposes and revoke their consent to receive commercial communications by e-mail by simply notifying the PROVIDER of their wishes by means of a simple and free procedure, consisting of sending an e-mail to the e-mail address [email protected], indicating “UNSEND” or “DO NOT SEND” in the subject line of the message.

The data provided will be kept for as long as the business relationship is maintained or for the years necessary to comply with legal obligations.

Social media policy

The TREATMENT CONTROLLER has profiles on the following Internet social networks:

In all cases, the data controller is considered responsible for processing the data of its users, including followers, subscribers, fans, or simply people who make comments or queries through these channels. In this sense, the TREATMENT CONTROLLER could use this profile to inform its users of news that it considers appropriate for the purpose of the services offered, or perhaps it could also share information or current articles published by other users of the social networks.

In none of the cases will it use personal information of users without their consent to have relationships other than those expected in each of the aforementioned social networks, requesting the user’s consent if necessary.

Accuracy of the data provided by the interested parties

The customer and / or user is responsible for the information provided by filling out the electronic forms that are made available on the WEBSITE or by sending e-mails to the various existing accounts under the domain on the Internet mudanzasbcn.com is true, responding to the accuracy of all data communicated and keep it updated to reflect a real situation, being responsible for false or inaccurate information provided and the damage, inconvenience and problems that may cause the TREATMENT CONTROLLER or third parties.

Security measures

The CONTROLLER OF THE PROCESSING guarantees that it has implemented on the WEBSITE the appropriate technical and organisational policies to apply the security measures established by the RGPD EU 2016/679 and the LOPDGDD 3/2018 in order to protect the rights and freedoms of customers and/or users and has communicated the appropriate information to them so that they can exercise them.

In order to protect individual rights, in particular in relation to automated processing, and in order to be transparent with customers and/or users, the CONTROLLER has established a policy setting out all such processing, the purposes of such processing, the legitimacy of such processing and the instruments available to customers and/or users to enable them to exercise their rights.

The WEBSITE is developed with the WordPress content management system and has an SSL encryption certificate activated for the entire domain, which allows users to send their personal data securely through the existing electronic forms.

All information will be stored and managed with due confidentiality, applying the necessary computer security measures to prevent access to or improper use of your data, its manipulation, deterioration or loss.

However, the customer and/or user must bear in mind that the security of computer systems is never absolute. When personal data is provided over the Internet, such information may be collected without your consent and processed by unauthorised third parties. The CONTROLLER OF THE PROCESSING declines any kind of responsibility for the consequences of these acts for the User, if he/she voluntarily published the information.

Acceptance and consent

The client and/or user declares to have been informed of the conditions on personal data protection, accepting and consenting to the automated processing of the same by the PERSON RESPONSIBLE FOR THE PROCESSING in the manner and for the purposes indicated in this Privacy Policy. Certain services provided on the WEBSITE may contain special conditions with specific provisions on personal data protection.

Changes to this privacy policy

THE CONTROLLER OF THE PROCESSING reserves the right to modify this Privacy Policy in order to adapt it to new legislation, jurisprudence, interpretation of the Spanish Data Protection Agency, as well as to industry practices.

In such cases, the TREATMENT CONTROLLER will announce on the websites the changes introduced reasonably in advance of their implementation.

This privacy policy may be complemented by the Legal Notice, Cookies Policy and the General Terms and Conditions of Contract which, where appropriate, are included for certain services, if such access involves any speciality in terms of personal data protection.

Are you looking for something else? Contact Us, we will be happy to assist you.